Career Journey: Nicky Norris, Executive Housekeeping Manager

We asked Nicky a few questions about her career journey so far, how she ended up at Lifehouse, and what she loves about her job. Read the full interview below!

How long have you been working at Lifehouse?

1 year this month.

Tell us a little bit about how you ended up here.

I was looking for a new and more challenging role and came across this on Indeed after being at another hotel for 18 years.

Describe your usual working day.

Managing a team of 47, ensuring everything runs smoothly and efficiently, making sure standards are met in all aspects of the hotel, PA, and maintenance.

What’s your favourite thing about working at Lifehouse?

The people I work with, the opportunities that are available to everyone, and the time and commitment we are shown.

What do you like most about working in this industry?

Meeting people and making sure they are enjoying the important time away that they need.

What makes Lifehouse different from other places you’ve worked?

The way management treat you. I can bring my own ideas and feel able to freely apply them. You are treated like you mean something here and are not just a number.

What are some new skills you have picked up since you started working here?

I’m now trained in mental health awareness and as a pool responder. I’m also Plant Room trained.

What advice would you give to people applying for a job like yours?

Be driven and able to face daily challenges head on. Hard work and communication skills are a must, and do not be afraid of hard work.

Feeling inspired? Check out our vacancies to find the perfect Lifehouse position for you.